Application Procedure

Application Procedure

Before an au pair is placed

Step 1: Documents needed


Photo of an application form1. First of all, we need an application form, which you can find HERE. We ask a lot of questions in order to get an idea of the kind of person you are looking for. 

2. We also need an introduction letter in which you tell more about your family. This can include your interests, the child’s/children’s routines and a typical day in your household for example. 

3. We also ask you to send us a video or photos of your family and house; in particular details of the room where the au pair will sleep. It is nice for them to get an idea where they will live. 

4. A detailed work schedule. We ask our au pairs to be flexible, but a more or less fixed, detailed schedule is important to have a structure. We understand that this can change, but the more detailed the better prepared your au pair will be. 

5. Your house rules. This can example be the use of internet, rules regarding visitors, going out in the weekend and so on. 

6. A police check of all members in your household that are over 18. As this can take up to 20 days, we ask you to apply for this as soon as possible and let us know when this has been submitted. The form can be obtained HERE


Step 2: Interview / Reference check / Visit


We’ll try to visit you in person as we find it important to build up a relationship with you. However, when this is not possible, we will give you a call after we have received your application form to discuss it with you, explain how we work and answer any questions you may have. This is a good opportunity for us to get to know each other. We will also contact the 2 references you provide in the application form. 


Step 3: Payment


Registration is free, but before we start suggesting au pairs to you, we require full payment. The fee varies depending on the duration you need an au pair for and exists of 2 parts: A non-refundable initiation fee of 175 NZD and a placement fee. We offer a money back guarantee for the placement fee if we cannot place an au pair with you. Our Terms & Conditions are binding and form the legal contract between you and Au Pair New Zealand.   


Step 4: Search for your au pair


Au Pairs need to prove their childcare experience and ability to work as an au pair both physically and mentally and have to provide us with a police clearance, medical check and also copies of their international driving licence, passport, visa and other relevant documents such as e.g. a first aid certificate where applicable. 

A link of suitable candidates will be send to you. If you want to touch base, we will send a similar link with information about your family so the au pair can get familiar with your family and expectations.

If there is a mutual interest, we’ll send you each other’s contAu Pair New Zealand Au Pair Sarah and 2 of her host childrenact details. We find it important that you take your time to find out if you are suitable for each other prior to committing, but have a standard procedure in place to make the placement as smooth and efficient as possible:

A. Upon agreeing your mutual interest, you have 3 days to establish contact with your Au Pair. If no contact has been made, we will suggest the au pair to other families. 

B. Once you have established contact, we advise you to email each other and arrange a first Skype interview within 5 days. During the first interview, you can ask your potential au pair any possible questions. You are welcome to contact us if you need advice on which questions to ask.  

C. When there is a match between you and the au pair, we suggest a second Skype meeting within the next 5 days, where the au pair has a chance to meet all family members if this was not arranged during the initial interview. 

We expect you to make a decision within 2 weeks after the initial contact. 

The time it takes to find an au pair varies and depends on the time of the year and preferences of both parties 


Step 5: Contract between you and your au pair


Your contract with your au pair and also with Au Pair New Zealand is binding as soon as you have confirmed the placement. This means that our Terms & Conditions are applicable as soon this confirmation has been received and not upon signing the contract. 

We will send you an Au Pair – Family Contract, which is based on the International Au Pair Association’s Guidelines, New Zealand Employment Law and also the information you have provided to Au pair New Zealand. The Au Pair shall wait to book her flight until you have signed your part of the contract, but the arrival date shall be discussed together. 


Step 6: Visa information


An au pair comes on a Working Holiday Visa. There are differences between countries when it comes to the duration an au pair can legally stay with your family. You can check the Immigration New Zealand website HERE for information as it is in your own interest that an au pair is legally staying in your family. 


Step 7: Booking of the flight


You will discuss a suitable arrival time with your au pair as you are responsible to pick up your au pair from the airport. The au pair will book their flight once they have the contract signed by you. If an au pair is already in New Zealand, you can discuss the nearest airport, bus stop or train station. 

After your au pair arrived

Step 8: Some rest


It is important that your au pair has a chance to have a few days of rest prior to starting their job so they can get over jet lag. Most au pairs arrive from the other side of the world and have been traveling for 25 to 30 hours. For the majority of them it is also the first time they are away from home. 


Step 9: Getting organised / Orientation


Orientation photoWe will stay in touch with you and your au pair during their stay and are available on 04 889 23 17. We do ask you to help your au pair with getting organised and assisting them with the following:

  • Driving together until you are both comfortable (every vehicle is different and most au pairs need to get used to drive at the other side of the road)
  • Giving an orientation of the area and show where the children’s school/nursery is, local shops and so on
  • Opening a bank account
  • Helping them obtain an IRD number


Step 10: If things do not work out


We mediate between you and your au pair in case of communication breakdowns and will only share information that you want us to share. It is important that you feel that we act in each party’s best interest and that you can get in touch at any time.

In the event that you and your au pair cannot come to an agreement, we will help you find a replacement free of charge if applicable, as described in our Terms and Conditions.